Welcome to Bello2. This privacy policy ("the Privacy Policy") tells you how we handle the information submitted by you to us through Bello2. By virtue of your accessing Bello2, you are deemed to have read, understood and accepted the terms and conditions of this Privacy Policy. In addition, by accepting the Privacy Policy and the Terms and Conditions, you expressly consent to our collection, use and disclosure of your Personal Information as well as Anonymous Information as described in this Privacy Policy. This policy incorporates and is subject to the Terms and Conditions and it applies to all Users of Bello2 accessing or using Bello2 except for children under the age of 18, who are not permitted to use Bello2.



  1. For the purpose of this Privacy Policy, the following definitions shall apply:-
    1. “Bello2” means the online-based marketplace named “Bello2” managed and operated by Citrine Plexus Sdn. Bhd. (Co.No.1075247-W), a company registered in Malaysia under the Companies Act 1965 and having its registered address at Unit 6-1, Tower 3, Avenue 3, The Horizon, Bangsar South, Jalan Kerinchi, 59200 Kuala Lumpur, Malaysia.
    2. “Terms and Conditions” means the terms applied on all Users of Bello2.
    3. “Personal Information” means Information submitted by the Users which are personally identifiable, e.g. name, e-mail address, user ID, delivery and billing addresses etc.
    4. “Anonymous Information” means Information submitted by the Users which does not permit the identification of the individual persons.
    5. “Users” means the persons who access Bello2.


Information that we collect

  1. We collect all Personal Information submitted by you voluntarily to us through Bello2, which shall include the following:
    1. During the process of creating or editing your account and user profile on Bello2, we collect your name, e-mail address, password, contact details, birthday, gender, and other demographic information to support your use of Bello2.
    2. We collect photos, reviews, ratings and other information you choose to submit during your use of Bello2.
    3. We may collect your User ID or profile information that you have allowed to be displayed through Bello2 to share your profile and your favorite Service Voucher(s) with your friend or in association with your profile and your favorite Service Voucher(s) with your friends from any social network you may have connected to.
    4. During the process of making payment for a Bello2 Service Voucher, we may collect your credit card number and/or other payment information to allow the processing of your payment by our payment gateway providers.
    5. If you sign up for any contests or any other activities provided by us on Bello2, we will collect the information required for such activity, including your contact information.
    6. If you choose to sign up for our newsletter and to receive our information which may be of interest to you, we will collect your contact information and other related information. 
    7. We collect all Personal Information that you voluntarily enter into any postings, comments, or forums within the Bello2 community.
    8. We may associate your Personal Information registered by you in other sites which we may have connected to, with the other Personal Information that we have collected about you from Bello2.
    9. We will collect the full content including the attached files and other information of any e-mail that you sent to us, including but not limited to the feedbacks we receive from you.
    10. We will collect all information collected passively including your IP address, browser type, URL, operating system and we use cookie on Bello2 to gather information about your usage on Bello2.


Use and Disclosure of Information

  1. We may use the Personal Information submitted by you to us for providing you access to Bello2, services and customer support during your usage of Bello2, and to improve our services as well as offering you additional information and promotions from us, our business partners and/or our advertisers upon your request.
  2. We do not sell, trade, rent, or share your Personal Information with third parties without your express consent. However, we may disclose your Personal Information to reputable third parties assisting the processing and payment of your order. We may also provide your Personal Information to our third party service providers for managing Bello2 and for providing better communication with you in Bello2. We will require all such third parties to comply with Malaysian personal data protection and consumer legislation from time to time to ensure that your Personal Information will not be abused for other purposes not mentioned herein.
  3. We may share your content preferences and other information with any social network you may have connected to, along with those companies and persons you have requested us to share your information with.
  4. We may share your Personal Information (save and except for credit card information and/or other payment information) with Merchants using Bello2 whose Service Voucher(s) you have purchased in order for them to provide the said service and for their business purpose.
  5. We may share your Personal Information with Bello2 affiliated and group companies under a common control.
  6. Your Personal Information shall be regarded as the assets of Bello2. In the event there is a merger, acquisition or sale of all or part of Bello2’s assets, your Personal Information shall be among the assets transferred and the acquirers may continue to process your Personal Information.
  7. We may disclose your Personal Information to the other parties in good faith if such disclosure is necessary to comply with relevant laws and/or to protect and defend the rights of Bello2, our Users and/or the third parties.
  8. We will create Anonymous Information records from your Personal Information and the usage and/or disclosure of this Anonymous Information shall not be limited by this Privacy Policy in anyway. We shall have the full discretion to use and/or disclose the Anonymous Information to our business partners, advertisers and any other third parties.
  9. Any comments and feedback which we receive from you in any form will be regarded as our property and the same may be used by us for improving our performance and services as well as for our marketing purposes without paying any royalties or other compensation to you.
  10. Your Personal Information and Anonymous Information may be transferred, stored and processed in countries outside Malaysia.


Display of Information in Bello2

  1. During your usage of Bello2, you may choose to publish and share your Personal Information with other Users, which shall then make the same viewable by public by allowing those information to be displayed in Bello2, other social media applications and public forum in which you choose to participate. We shall not be liable for any such information that you make available to the others through Bello2.


Third Party Sites

  1. This Privacy Policy does not apply to any third party sites including but not limited to those which Bello2 may be connected or linked to. We shall not be responsible for the practices or the content of the third party sites you have accessed through Bello2, and you shall be subjected to the privacy policies of those third parties where applicable.


Promotional Communications

  1. If you wish not to receive promotional communications from us, you may indicate the same by following the unsubscribe instructions provided in the promotional e-mail you receive or by contacting us directly at support@bello However, we may still send you administrative e-mails regarding Bello2 e.g. administrative and transactional confirmations and notices of updates to this Privacy Policy from time to time.



  1. The security of your Personal Information will always be our priority and we will protect your Personal Information against unauthorized access and disclosure. However, please note that we do not promise, and you should not expect, that your Personal Information will always remain private.


We may amend this Privacy Policy at any time based on our sole discretion. An alert will be posted by us on this site if we have made any amendments in the way we use your Personal Information. Your continuous usage of Bello2 following notice of such amendments shall indicate your acknowledgment of such amendments and your consent to be bound by such amendments.
If you have any questions or concerns about our Privacy Policy, please contact us at You may also contact us for a copy of some or all of your Personal Information which we have collected, with reasonable charges being applicable.